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Carmen L. Example profile

Hotel Front Desk Supervisor

Orlando, FL 9 years of experience Available in 30 days

  • Front Desk Supervisor · 5 yrs
  • Guest Services Agent · 4 yrs
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About

Front desk supervisor at a 400-room downtown hotel. Nine years in guest services, fluent in Spanish, and I train new agents to handle the hard conversations well.

Experience

  1. 2021 – Present5 yrs 5 mos

    Front Desk Supervisor Current

    Lake Eola Grand Hotel · Orlando, FL

    Supervise a desk of nine agents across three shifts; guest recovery and group check-ins.

  2. 2017 – 20214 yrs 1 mo

    Guest Services Agent

    Palm Court Resort · Orlando, FL

    Check-in, reservations and concierge requests at a 300-room resort.

Education

  1. 2017

    Valencia College

    A.S., Hospitality and Tourism Management

Skills

  • Guest Relations (top skill)
  • Opera PMS (top skill)
  • Team Scheduling (top skill)
  • Conflict Resolution
  • Upselling
  • Spanish

Work preferences

Availability
Available in 30 days
Work arrangement
On-site
Employment type
Full-time
Job Elf Profile jobelf.com/talent/carmen-l-x4fht

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Carmen L.

Hotel Front Desk Supervisor

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