Customer Service Rep - WFH

About Us

For generations, we’ve made it our mission to protect working families by ensuring they have access to the benefits and support they’ve earned. With partnerships across thousands of unions and associations throughout North America, we’re proud to carry a 100% union label—something no other organization of our kind can say. Our commitment is simple: deliver peace of mind to families with consistency, care, and trust.

The Opportunity

This is more than a work-from-home job—it’s the chance to build a career that truly matters. You’ll be working directly with union members who request information about their benefits, guiding them through their options, and making sure they feel supported every step of the way.

Day-to-day, you’ll connect with members over phone or video calls, schedule appointments, walk them through their benefit programs, complete follow-up paperwork, and ensure accuracy with quality checks. Every interaction is important—because the benefits you explain directly impact families’ financial security and well-being.

What We Offer

• Earn as You Grow – Weekly pay with additional bonuses (first-year average ~$55K)

• Built-in Advancement – Clear path toward leadership and career growth

• Work-Life Flexibility – Set a schedule that works for you

• Remote Freedom – 100% virtual position with full digital support

• Long-Term Stability – Residual income through policy renewals

• Health Benefits – Comprehensive coverage available

• Training & Mentorship – One-on-one coaching, not just a manual

• Rewards & Recognition – Annual company trips to top destinations (past trips include Cancun, Las Vegas, Disney, Puerto Rico, Bahamas)

What We’re Looking For

• Strong communication skills and a genuine drive to help others

• Solid organizational and time-management habits

• High school diploma (college or additional education is a plus)

• Experience in customer-facing roles (such as service, retail, or sales) is helpful, but not required