Customer Service Representative

Customer Service Representative – Global Wave Group 

Location: Albany, Auckland (Office based)  

Reports to: Customer Service Lead 

Key Responsibilities 

• Handle customer inquiries via online chat and email, assisting clients with issues and questions. 

• Coordinate communication between customers and internal departments. 

• Work closely with the sales team to address daily sales-related matters. 

Essential Requirements 

• Previous customer service experience is preferred. 

• Experience in stock or securities trading is a plus. 

• Proficiency in English, Mandarin, Thai, Filipino, Korean, Malay or Vietnamese. 

• Proficient in Microsoft Office (Word, Excel, Outlook, etc.). 

• Strong communication and adaptability skills with a responsible work attitude. 

• Able to work efficiently with team leaders to meet team objectives. 

• Willing to work non-standard New Zealand business hours. 

Application Requirements 

• Applicants must have the legal right to work in New Zealand. 

• Please specify all languages you can speak and your level of proficiency in your CV.