Customer Service Specialist (Remote)

Job Overview

We are hiring motivated, people-focused professionals to join our growing remote team. In this role, you will assist individuals and families who have requested information about benefit programs, guiding them through available options via virtual meetings and online tools.

This position is ideal for individuals who value clear communication, consistency, and delivering a professional, positive experience while working from home.

About the Organization

Our organization has supported working professionals and union-affiliated members across North America for over six decades. We partner with thousands of unions, associations, and professional groups to provide long-term benefit solutions when traditional employer benefits change, reduce, or end due to retirement or career transitions.

Built on integrity, transparency, and financial stability, we prioritize training, advancement, and leadership development—supporting team members in building sustainable, long-term careers.

Key Responsibilities

• Communicate with individuals who have requested additional information

• Schedule and conduct virtual meetings and online presentations

• Clearly explain program options using video conferencing platforms

• Assist with digital applications and required documentation

• Accurately enter and maintain records in internal systems

• Follow quality assurance and compliance standards

• Participate in ongoing training, coaching, and leadership development

Compensation & Benefits

• Weekly compensation with performance-based bonuses

• Fully remote, work-from-home position

• Flexible scheduling options

• Residual income opportunities

• Comprehensive health benefits

• One-on-one onboarding and ongoing mentorship

• Eligibility for annual performance-based incentive and travel programs

• Supportive, growth-oriented team environment

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Self-motivated and dependable

• Must be at least 18 years of age

• High school diploma or equivalent required (post-secondary education considered an asset)

• Previous experience in customer service, sales, retail, or call centers is beneficial but not required