Dispatcher Assistant

Description

Ready to be recognized and rewarded for your hard work? 

At WireNut, our team members are the foundation of our success. Through our core values of family, care and grow, we enrich lives through trust in the trades. Leading us to make it a priority and show our appreciation every day. We offer industry-leading pay, a company vehicle you can take home, consistent year-round work with no seasonal layoffs, and a generous PTO and sick leave package. Join a company where your growth and career development truly matter.

WIRENUT INVESTS IN YOU! 

Who we are: 

Established in 2004, WireNut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year. 

What You’ll Do 

The Dispatch team Assistant supports the daily scheduling and coordination of service technicians for a residential home services company. This role helps ensure efficient job assignment, timely communication, and excellent customer service. The Dispatcher Assistant works closely with dispatchers, technicians, and office staff to keep operations running smoothly.

Basic Requirements (Required Skills/ Experience): 

1. Trades experience Preferred but not required
2. Efficiently scheduling technicians on jobs 
3. Assisting technicians dispatch to their jobs 
4. Scheduling customers for services that have been quoted 
5. Rescheduling non-emergency appointments when emergency appointments arise 

Requirements

1. Excellent customer service and phone skills 
2. Proficiency with Microsoft Office 
3. Ability to type 35-45 WPM 
4. Ability to pass a background and drug test 

Compensation: $18hr- $20hr

Compensation based on performance measured in metrics on monthly scorecards

Benefits: 

1. Competitive Compensation – Paid Weekly 
2. Comprehensive Medical, Dental, and Vision Insurance  
3. PTO AND Sick time package  
4. 401(k) Plan  
5. Company Holidays (Office Closed)   
6. Life Insurance 
7. Legal Shield  
8. Disability 

Perks: 

1. Work Vehicle
2. Provided Uniforms and WireNut gear!
3. Company sponsored events
4. Quarterly banquets
5. Fun off-site events
6. Company contests, and more!

Job Type: Full-Time