Dispatcher

Description

At High 5, our mission is simple but powerful: To come together as more than individuals to create a positive impact on our team, our clients, and our community, one High Five at a time. If you’re looking to make a meaningful difference both in your own career and in the lives of others, this is the place for you.

Why Join Us?

• Competitive Compensation: Hourly $23-$26 based on experience. 
• Weekly Pay: Get paid every Monday!
• Benefits: Medical, dental, vision, and life insurance coverage for you and your family.
• Company-Matched  401(k): Invest in your future with employer contributions.
• Paid  Holidays + PTO: Enjoy paid company holidays in addition to accrued Paid Time Off.
• Career Growth & Training: Access ongoing professional development from some of the best trainers in the industry.

RESPONSIBILITIES 

• Schedule and dispatch HVAC, Plumbing, and Electrical service technicians based on location, skill set, urgency, and availability.
• Monitor technician schedules throughout the day and make real-time adjustments as priorities change.
• Communicate appointment details, updates, and changes to technicians and customers.
• Maintain close communication with field personnel to ensure efficient routing and on-time arrivals.
• Respond quickly to emergency service requests and prioritize accordingly.
• Confirm customer appointments and proactively notify customers of delays or schedule changes.
• Work closely with Customer Service Representatives to ensure appointments are scheduled accurately.
• Utilize ServiceTitan (or similar dispatch software) to manage schedules, job statuses, and technician assignments.
• Monitor technician capacity and work to minimize downtime while maximizing productivity.
• Coordinate with department managers regarding scheduling priorities and workload.
• Review incomplete jobs and reschedule follow-up work as needed.
• Ensure all jobs contain accurate customer information, notes, and required documentation.
• Maintain a high level of professionalism and provide excellent customer service in every interaction.
• Support company goals by helping improve response times, efficiency, and overall customer satisfaction.

Requirements

• Previous dispatching, scheduling, or customer service experience.
• Experience in HVAC, Plumbing, Electrical, or other home service industries is highly preferred.
• Experience using ServiceTitan or similar field service management software preferred.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to remain calm under pressure and adapt to changing priorities.
• Detail-oriented with excellent time management skills.
• Ability to work collaboratively with technicians, managers, and office staff.