Failure Analysis Engineer (FAE) (EPD II)

Failure Analysis Engineer (FAE)
Location: San Jose/Sunnyvale (EDP II)   
Business Unit: CESBG   
Job Classification: Exempt   

Summary
As a Failure Analysis Engineer (FAE), you will troubleshoot and perform failure analysis on motherboards, GPU computing cards, and servers. You will identify root causes, analyze customer – reported issues, document findings, and collaborate with cross – functional teams to resolve product issues and improve system performance, stability, and reliability.

Key Responsibilities

• Conduct failure analysis and repairs for products such as motherboards, GPU computing cards, and servers.
• Analyze customer complaint issues and provide detailed solutions.
• Perform root cause analysis on defects, deliver feedback, and prepare comprehensive reports.
• Identify, document, and track bugs and issues, and work with development teams to resolve them.
• Monitor server performance and stability during testing.
• Analyze test results and provide detailed reports on server performance and issues.
• Work closely with software developers, system administrators, and other stakeholders to ensure seamless integration and functionality of server systems.
• Participate in design reviews and provide feedback on system architecture and design.
• Maintain detailed documentation of test procedures, results, and any issues encountered.
• Create and update user manuals and technical documentation as needed.
• Collaborate with cross – functional teams for comprehensive test plans and test cases for server systems.

• Self-motivated with a strong desire to learn and adapt to new technologies and processes.
• A strong customer service and satisfaction mindset.
• Flexibility and the ability to work effectively in a dynamic, high-pressure manufacturing environment.
• Strong commitment to meeting deadlines and achieving production goals.
• Strong analytical and problem-solving skills.
• Experience in handling electronic products or related hardware is a plus.
• Excellent communication skills for collaboration with cross-functional teams and reporting findings.
• Fluent in English; proficiency in Mandarin is a plus but not required.
• Helpful to have familiarity with Linux/Unix/Python.
• Must be able to lift up to 50lbs.

• Bachelor’s degree in Electrical & Computer Engineering, Computer Science or related study.
• Ideal to have minimum 3 years of experience with system level test in manufacturing test environments in terms of architecture/design, execution, data collection, analysis, correlations.

• Comprehensive benefits package including medical, dental, and vision insurance coverage.
• Basic life insurance and short-term disability coverage provided by employer.
• Supplemental life insurance and long-term disability coverage options available.
• 401K with employer contribution.
• Personal, Vacation, and Holiday paid time off for all full-time employees.