Field Account Manager

Description

Lucky Lincoln Gaming isn’t your typical route gaming operator. We’re scaling fast across Illinois, and the field is where our growth is won or lost. The Field Account Manager is a front-line owner of partner success, revenue retention, and in-location execution across a high-impact portfolio of gaming locations.

This is not a support role. It’s a field leadership seat with real responsibility, visibility, and upside.

In addition to a base salary and benefits package, this position is also eligible to participate in our incentive program with uncapped commission potential.

The Role

You’ll own a portfolio of 20+ gaming locations representing approximately $10MM in annual revenue. You’ll be the first call for location owners, responsible for partner satisfaction, account retention, and helping stores grow. You’ll bring our brand to life inside each location, execute marketing and promotional programs, drive new sales, and ensure every site performs to standard.

This role sits at the intersection of sales, marketing, account management, and field operations. You’ll be out in the field, responding to issues, supporting service needs, building trust, and driving results.

Local to Lake County, Illinois is highly preferred.

What You’ll Do

• Own relationships with assigned locations and serve as the primary point of contact for our location owners
• Increase district revenue through new sales and local partnerships
• Drive account retention, contract extensions, and support new sales by strengthening partner relationships and identifying growth opportunities
• Support location owner store growth through promotions, layout recommendations, and player engagement strategies
• Execute in-location marketing for installs, grand openings, promotions, and ongoing player engagement
• Act as first responder for service-related issues, including machine performance concerns, escalations, and urgent location needs
• Perform minor service repairs and basic troubleshooting on machines when needed to protect uptime and player experience
• Coordinate with Operations and Service teams to resolve complex or escalated machine issues quickly
• Identify revenue and performance opportunities using dashboards, reports, and field observation

Requirements

• 1–4 years in field marketing, account management, sales, or customer-facing roles
• Experience owning a book of business with revenue accountability
• Strong relationship builder and hands-on problem solver who becomes a trusted partner to location owners
• Data-aware and comfortable using dashboards and CRM tools
• Familiar with Illinois gaming environments or eager to learn quickly
• Energized by field work and frequent local travel

Why Lucky Lincoln

• Real ownership over a meaningful revenue portfolio
• Direct impact on partner growth, satisfaction, and retention
• High-visibility role inside a fast-scaling route gaming platform
• Autonomy to run your territory like a business
• Opportunity to grow into senior field, sales, or regional leadership roles
• Compensation tied to performance and impact