Host/Hostess

Description

We are seeking a friendly and customer-oriented Host/Host to join our team. As a Host/Host, you will be responsible for providing exceptional guest service and ensuring a positive dining experience for our customers. Your role will involve greeting and seating guests, managing reservations, and assisting with various tasks to support the smooth operation of the restaurant. 

Responsibilities: 

• Greet guests with a warm and friendly demeanor upon arrival 
• Escort guests to their assigned tables and provide menus
• Manage reservations and maintain an organized seating chart 
• Assist in answering phone calls and taking reservations 
• Collaborate with servers and kitchen staff to ensure efficient seating and service 
• Monitor the dining area to ensure cleanliness and proper set-up 
• Provide accurate wait times and communicate any delays to guests 
• Handle guest inquiries, concerns, and complaints in a professional manner 
• Assist in maintaining a clean and organized lobby area 

Skills: 

• Previous experience using Revel POS or similar restaurant point-of-sale systems is preferred 
• Knowledge of hotel or restaurant operations is a plus 
• Strong guest service skills with the ability to provide exceptional customer service 
• Excellent communication skills, both verbal and written 
• Ability to work in a fast-paced environment while maintaining composure 
• Strong organizational skills with attention to detail 
• Ability to multitask and prioritize tasks effectively. 

Join our team today and be part of a dynamic hospitality environment where you can showcase your customer service skills while working alongside a dedicated team.