iManage Help Desk Technician - Hackensack, New Jersey

Hackensack, New Jersey, United States
75000.00 USD - 95000.00 USD

Our client, a top regional law firm, is seeking a Help Desk Technician for its Hackensack, New Jersey office. This is a full-time, onsite position, Monday through Friday, 9:30 a.m. 5:30 p.m.

The Help Desk Technician will provide hands-on technical support for hardware, software, and mobile devices, assist with Teams and Zoom video conferences, maintain equipment inventory, and document all support activities in the firms ticketing system.

Key Qualifications:

• Proficiency with Microsoft Windows 11 and Microsoft 365 (particularly Outlook and Word)

• Experience with iManage strongly preferred

• Excellent written and verbal communication skills

• Strong interpersonal skills and the ability to work independently or as part of a team

• Exceptional attention to detail and documentation discipline

The role requires flexibility for occasional extended hours or shift coverage, as well as periodic travel to other firm offices for support, buildouts, and expansions. Prior experience in a law firm or professional services environment is preferred. A degree in Information Systems or a related field, or equivalent work experience, is also preferred.