Personal Injury Collections Specialist

Description

Personal Injury Collections Specialist 

Own a portfolio of personal injury accounts and drive each one to payment. PI law firm, medical, or insurance-collections background strongly preferred. On-site in Marietta, $20–$26/hr plus monthly bonus. 

AICA Orthopedics · Marietta, GA · On-Site · Full-Time 

About the Role 

You own a set of personal injury accounts and move each one toward payment — calling attorney offices and insurance carriers, getting real status, and never letting an account go quiet. 

You'll make a high volume of calls, but the score isn't call count. It's how many accounts you actually pushed forward. 

AICA Orthopedics treats personal injury patients across 21 Atlanta locations. The people who thrive here already know this world  they've worked a PI firm's phones, chased adjusters for status, or run medical and insurance AR. If that's you, this is your instinct pointed at getting cases settled and paid. 

What You'll Do 

• Own an active portfolio and always know where each account stands and what the next move is 
• Call PI attorney offices and insurance carriers to get case status and push accounts to resolution 
• Make 40+ manual outbound calls a day at your own pace — no auto-dialer 
• Work the accounts nobody else can get a callback on 
• Log every call, contact, and commitment accurately, same day 
• Identify settled cases and drive payment to completion 
• Flag accounts at risk of missing a collection window before they slip 

What You Need 

• Personal injury experience: PI law firm phones (intake, pre-litigation case management, lien resolution, settlement follow-up), medical liens, or attorney billing 
• Or healthcare, medical, or insurance AR / collections experience 

Also considered — if you bring the phone drive and account ownership: 

• Outbound collections experience where you owned accounts to resolution (commercial, consumer, or similar) and can pick up the PI side fast 

Required of everyone: 

• Comfortable making 40+ calls a day with no auto-dialer 
• Strong documentation discipline — every contact logged accurately, same day 
• Persistent and professional when no one calls you back 

Pay and Benefits 

• $20–$26/hr based on experience 
• Monthly bonus tied to accounts resolved, documentation quality, and team performance 
• Medical, dental, and vision 
• Paid time off and holidays 
• 401(k) 

Requirements

 What You Need 

• Personal injury experience: PI law firm phones (intake, pre-litigation case management, lien resolution, settlement follow-up), medical liens, or attorney billing 
• Or healthcare, medical, or insurance AR / collections experience 

Also considered — if you bring the phone drive and account ownership: 

• Outbound collections experience where you owned accounts to resolution (commercial, consumer, or similar) and can pick up the PI side fast 

Required of everyone: 

• Comfortable making 40+ calls a day with no auto-dialer 
• Strong documentation discipline — every contact logged accurately, same day 
• Persistent and professional when no one calls you back