Receptionist / Office Manager

Receptionist / Office Manager

Full-Time | 32 Hours per Week

Position Summary

The Receptionist / Office Manager serves as a welcoming first point of contact for Heights Church, providing excellent customer service and administrative support to staff, guests, and ministry partners. This role helps create a warm, organized, and welcoming office environment while overseeing daily office operations and supporting the needs of the church staff.

The ideal candidate is organized, proactive, detail-oriented, and passionate about serving others. Through hospitality, communication, and behind-the-scenes support, this person helps create an environment where staff can focus on ministry and people feel welcomed and cared for.

Responsibilities Include Areas Such As:

Reception & Hospitality

• Answer and direct incoming phone calls, messages, and general inquiries to the appropriate staff members.
• Welcome guests, visitors, and ministry partners with warmth and professionalism.
• Notify staff of visitors and help direct guests to the appropriate office, meeting space, or ministry area.
• Receive, sort, and distribute incoming mail, deliveries, and packages.
• Maintain a clean, organized, and welcoming reception area and shared office spaces.
• Respond to general questions and provide information about church services, ministries, and office operations.

Office Management & Administration

• Oversee daily office operations to help ensure the office runs smoothly and efficiently.
• Maintain office supplies, monitor inventory, and coordinate ordering as needed.
• Coordinate office equipment needs, service requests, and routine maintenance.
• Organize and maintain office records, documents, and administrative resources.
• Assist with preparing meeting spaces, and coordinating office logistics.
• Support staff with administrative projects, document preparation, copying, scanning, filing, and other general office needs.
• Coordinate incoming and outgoing correspondence and help ensure timely communication.
• Maintain shared office calendars, contact lists, and other administrative resources as assigned.

Staff & Ministry Support

• Provide administrative support to pastors, ministry leaders, and staff as needed.
• Assist with church-wide projects, staff gatherings, events, and special office initiatives.
• Help coordinate the use of office and meeting spaces, ensuring rooms are prepared and ready for scheduled meetings.
• Communicate office updates, procedures, and logistical information to staff.
• Serve as a helpful point of contact for staff questions related to office operations and administrative processes.
• Identify opportunities to improve office systems, organization, and communication.

Additional Responsibilities

• Handle confidential information with discretion, integrity, and professionalism.
• Exercise good judgment when responding to questions, requests, and unexpected situations.
• Manage multiple priorities while maintaining attention to detail and a helpful, service-oriented attitude.
• Perform other duties as assigned to support the mission and ministry of Heights Church.

What We Are Looking For

• A growing relationship with Jesus Christ and a desire to serve the local church through practical, behind-the-scenes ministry.
• A warm, welcoming presence and a genuine heart for people.
• Strong organizational skills and the ability to manage multiple responsibilities and priorities.
• Excellent verbal and written communication skills.
• A proactive, self-motivated approach to work, with the ability to anticipate needs and take initiative.
• Strong attention to detail and a commitment to accuracy and follow-through.
• The ability to work independently while collaborating well with pastors, staff, and ministry teams.
• A flexible, team-oriented attitude and a willingness to jump in wherever needed.
• Good judgment and the ability to handle confidential information with discretion.
• Proficiency with common office technology, including email, calendars, word processing, and spreadsheets; willingness to learn church-specific systems.
• Previous experience in reception, office administration, or office management preferred.
  

Character & Spiritual Qualifications

• Fully aligns with and supports the Mission, Vision, Values, and Statement of Faith of Heights Church.
• Demonstrates spiritual maturity, integrity, humility, discretion, and sound judgment.
• Possesses a servant's heart and a genuine desire to support pastors, ministry leaders, serve team members and the church family.
• Builds trust through kindness, encouragement, professionalism, and dependability.
• Thrives in a collaborative team environment while joyfully serving wherever needed.

Our Heart for Ministry

At Heights Church, every role contributes to helping people take their next step with Jesus. The Receptionist / Office Manager plays an important part in creating a welcoming first impression, caring for the people who walk through our doors, and providing the organization and support that help our staff serve our church family and community well.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee is regularly required to sit; use hands; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 30 pounds. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate. May be required to occasionally work holidays, irregular and long hours.