ServiceNow TSM & TSOM Developer

Overview

Inabia is seeking an experienced an onsite 5-days per week ServiceNow TSM & TSOM Developer to design, develop, and implement enterprise-grade solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM). This is a fully onsite role based in Philadelphia, PA, requiring deep hands-on expertise in ServiceNow telecom modules, workflow automation, service orchestration, and OSS/BSS integrations. The successful candidate will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable solutions that elevate service assurance, order fulfillment, network operations, and overall customer experience.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications with a primary focus on TSM and TSOM modules.
• Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs.
• Create reusable components and custom ServiceNow applications as needed.
• Configure and customize ServiceNow TSM applications to support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes.
• Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning.
• Configure telecom products, service offerings, and customer service workflows.
• Implement TSOM capabilities for network operations and service assurance.
• Configure service topology and dependency mapping.
• Support event correlation, incident management, alarm management, and root cause analysis.
• Develop automated remediation workflows for telecom incidents and outages.
• Support telecom network inventory management and operational dashboards.
• Develop REST and SOAP integrations with OSS/BSS systems.
• Integrate ServiceNow with network monitoring tools including SolarWinds, Splunk, Dynatrace, AppDynamics, and Cisco DNA Center.
• Develop integrations with CMDB, Discovery, Event Management, and external telecom applications.
• Configure IntegrationHub and MID Server components.
• Configure and maintain CMDB data models; support Discovery and Service Mapping implementations.
• Ensure accurate CI relationships and telecom service mapping while maintaining CMDB health and data quality.
• Develop workflows using Flow Designer to automate telecom operational processes, including orchestration, approval workflows, automated provisioning, and ticket routing.
• Participate in Agile ceremonies, perform code reviews, and ensure adherence to ServiceNow development standards.
• Mentor junior developers as needed.
• Prepare technical design documents, maintain configuration documentation, and support release management activities.

Key Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of hands-on ServiceNow development experience.
• 2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations.
• Recent project experience in the Telecom industry (required).
• Strong JavaScript development skills.
• Experience with ServiceNow Flow Designer and IntegrationHub.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience with CMDB, Discovery, and Service Mapping.
• Solid knowledge of telecom service lifecycle management.
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.
• Hands-on experience integrating with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center.
• Experience with OSS/BSS system architectures and integrations.