Software Integration Engineer (SIE) Level 3

Wyetech is seeking an experienced Senior Software Integration Engineer (SIE3) to serve as the primary customer-facing operations point of contact, providing technical support, software integration, infrastructure management, and operational sustainment for mission-critical computing environments.

This position requires an experienced technical professional capable of managing incoming customer requests, triaging operational issues, gathering and scoping technical requirements, and delivering timely solutions to complex mission challenges. The Software Integration Engineer will also provide standby support for ad-hoc critical-thinking and technical requests as directed by the mission customer.

The ideal candidate will possess strong Linux administration experience, expertise in software integration and automation, and hands-on experience with Apache Spark, Kubernetes, Docker, Ansible, GitLab CI, and system monitoring technologies. The successful candidate must be comfortable working directly with mission stakeholders, prioritizing competing requirements, and troubleshooting complex technical issues in a fast-paced operational environment.

Required Skills/Experience:

• Active TS/SCI clearance with Full Scope Polygraph.

• Experience using the Linux command-line interface (CLI) and associated Linux administration and troubleshooting tools.

• Experience developing Shell, Bash, and Python scripts to automate administrative tasks, operational workflows, and system maintenance activities.

• Demonstrated Linux systems administration experience, including software integration, service management, configuration management, and routine sustainment operations involving provisioning, storage, and networking.

• Experience installing, configuring, integrating, and supporting Commercial Off-the-Shelf (COTS), Government Off-the-Shelf (GOTS), and Free and Open-Source Software (FOSS) products, libraries, and packages in Linux environments.

• Experience with stream and batch Big Data processing and analytic frameworks, including Apache Spark.

• Experience with Continuous Integration and Continuous Delivery (CI/CD) principles, methodologies, and tools, including GitLab CI.

• Experience applying Infrastructure as Code (IaC) principles and automating infrastructure provisioning and configuration using tools such as Ansible.

• Experience with containerization technologies, including Docker.

• Experience deploying, managing, and troubleshooting containerized services using Kubernetes orchestration.

• Demonstrated experience implementing and using system monitoring and observability tools, including Prometheus and Grafana.

• Experience using Git for source code management, branching strategies, version control, and collaborative development.

Desired Skills:

• Experience using Atlassian collaboration, documentation, and issue-tracking tools, including Jira and Confluence.

The Software Integration Engineer provides technical expertise in integrating, installing, configuring, upgrading, compiling, and supporting COTS/GOTS software across heterogeneous operating system environments.

The Level 3 Software Integration Engineer supports software integration, system sustainment, infrastructure management, performance characterization, configuration management, and technical documentation. The engineer also contributes to software product ownership for High-Performance Computing (HPC) tools and mission services while adapting to evolving customer requirements and operational priorities.

Responsibilities and Capabilities:

• Serve as the primary customer-facing operations point of contact for mission-critical software, infrastructure, and technical support requirements.

• Manage incoming customer requests, perform initial technical triage, assess operational priorities, and coordinate appropriate resolution activities.

• Gather, analyze, and scope technical requirements in collaboration with mission stakeholders, systems engineers, software developers, and operations personnel.

• Provide standby technical support for ad-hoc critical-thinking requests and time-sensitive operational challenges as directed by the mission customer.

• Administer, configure, maintain, and troubleshoot Linux-based systems supporting mission applications and computing infrastructure.

• Integrate, install, configure, upgrade, compile, and sustain COTS, GOTS, and FOSS software components, libraries, and packages.

• Perform routine system sustainment activities involving service management, software configuration, infrastructure provisioning, storage management, and network connectivity.

• Develop and maintain Shell, Bash, and Python scripts to automate administrative tasks, operational workflows, and infrastructure maintenance processes.

• Support stream and batch data processing workflows using Apache Spark and associated Big Data analytic frameworks.

• Configure, maintain, and troubleshoot CI/CD pipelines using GitLab CI to support automated software integration, testing, deployment, and release management.

• Develop and maintain Ansible playbooks and automation workflows to support infrastructure provisioning, system configuration, and software deployment.

• Deploy, configure, and support containerized applications and services using Docker and Kubernetes.

• Monitor system availability, performance, and operational health using Prometheus, Grafana, and associated monitoring solutions.

• Investigate system alerts, analyze performance trends, identify operational issues, and implement corrective actions to maintain service reliability.

• Diagnose and resolve software integration failures, configuration problems, service interruptions, and infrastructure-related incidents.

• Execute software testing and performance characterization procedures to validate application functionality, system compatibility, and operational requirements.

• Provide software product ownership and sustainment support for HPC tools, mission applications, and associated infrastructure services.

• Maintain comprehensive technical documentation covering software configurations, system architecture, operational procedures, troubleshooting guidance, and infrastructure changes.

• Utilize Git for source code management, branching strategies, release tracking, and collaborative software development.

• Support configuration management processes, maintain accurate system records, and document changes affecting mission applications and infrastructure.

• Collaborate with customer stakeholders, software developers, systems administrators, and operations teams to coordinate technical solutions and resolve complex issues.

• Evaluate existing infrastructure, software integration processes, and operational workflows to recommend improvements in performance, scalability, reliability, and maintainability.

• Adapt to changing mission priorities, evolving technical requirements, and multiple architectural environments while maintaining effective customer communication and operational support.

Qualifications:

Candidates must meet the following education and experience requirements:

• Bachelor's degree in Computer Science or a related field from an accredited college or university, plus at least eight (8) years of demonstrable experience integrating, installing, configuring, upgrading, compiling, and supporting COTS/GOTS software in a heterogeneous operating system environment.

OR

• Five (5) years of full-time, directly related Computer Science work experience may substitute for the bachelor's degree, in addition to at least eight (8) years of demonstrable experience integrating, installing, configuring, upgrading, compiling, and supporting COTS/GOTS software in a heterogeneous operating system environment.

Applicable Education and Certification Substitutions:

• An industry-recognized professional certification, as defined in the applicable Task/Technical Orders (TTOs), may substitute for one (1) year of required experience.

• A Master's degree in Computer Science or a related field may substitute for two (2) years of required experience.

Relevant experience must demonstrate software integration, installation, configuration, upgrades, troubleshooting, performance evaluation, and operational sustainment within comparable technical environments.

Security Clearance and Additional Requirements:

• Required Clearance: Active TS/SCI with Full Scope Polygraph.

• U.S. Citizenship required.

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.

Additional benefits include:

Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:

• A Choice of Medical Plan Options, some with Health Savings Account (HSA)

• Vision and Dental

• Life and AD&D Benefits

• Short and Long-Term Disability

• Hospital Indemnity, Accident, and Critical Illness Insurances

• Optional Identity Theft and Legal Protection Services

• Employee Referral Bonus Eligibility up to $10,000

• Mobility Among Wyetech-supported Contracts

• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS

• Various team-building events throughout the year, such as monthly lunches, summer company picnic, and an annual holiday party.

• Employees receive two complimentary branded clothing orders annually.

Hourly Pay Range: $82.14–$111.23

Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications; and geographic location. Hourly pay rates reflect the pre-benefit gross wage amounts.