SUPERVISOR

Are you a seasoned professional in the auto parts industry, ready to take on a leadership role? Look no further! We are seeking a dynamic and experienced Supervisor to lead our dedicated team to new heights.

GENERAL JOB PURPOSE/SUMMARY

The Supervisor is responsible for the customer’s experience in the Branch and the process of returns to ensure the branch’s sales and refund targets are met. He/she will organise and coordinate all operational activities infrastructure, resources, personnel and systems so as to support the best possible sales experience for the customer.

CORE ACCOUNTABILITIES

• Responsible for the leadership of the customer experience in branch
• Maintain staff job results by motivating, coaching, counseling, and disciplining employees and by planning, monitoring, and appraising job results to ensure productivity targets are met or exceeded.
• Produce accurate reports and statistics and submit on or before the required timeline.
• Set up proper lines of communications to ensure there is effective information flow within the branch.
• Management of branch UTL.
• Monitor the sales, cashier, delivery clerks and warehouse team members to ensure service delivery is optimal and in keeping with company standards.
• Practice proper inventory management by conducting monthly physical counts, reconciling variances and inputting data.
• Perform any other related duties as may be assigned.

QUALIFICATIONS AND EXPERIENCE 

• Associate Degree/Diploma in Business Administration
• At least 2 years’ experience at the supervisor level in the retail industry
• Exceptional proficiency in Microsoft excel and word
• Proven ability to work under pressure and to meet tight deadlines.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Exposure to mental stress
• High pressure environment
• Required to work beyond normal working hours on occasions.
• Required to work on alternate weekends.