Account Manager - Customer Advocacy Partner

Join the movement.

ResMan is defining the future of real estate technology. We believe in workplace equality, breaking boundaries, and encouraging each other above all else. We work hard, play hard, and think big.

At ResMan, company culture isn’t just an initiative, it’s in our DNA– you can feel it in everything that we do as a team. The energy and innovation that we bring every day to our teams and our customers is our culture.

We are in hyper growth mode and looking for individuals that thrive in a fast-paced environment, ready to deliver innovation and operational excellence

Outcomes & Essential Functions

• Deliver an exceptional customer experience to help our customers achieve their business goals and drive exponential success.

• Strong cross functional collaboration to align customer need with product strategy.

• Be a strategic partner in our growth team to deliver value in our ancillary products.

• Proactive outreach with customers to build long lasting relationships with key decision makers.

• The ability to engage in high level conversations with customers to gain perspective on customer needs

• Partner with our sales team to engage with customers in regular business reviews and on site meetings

Requirements

Must Have’s

• Skilled in developing trusting and lasting relationships with customers, partners, and team members

• Strong presentation skills and the ability to think on your feet; navigate questions/feedback from customers.

• Bachelor’s degree and 2 years of related business experience OR at least 5 years of relevant experience as an account manager or related customer relationship roles in a SaaS environment

• Open to change and an ability to work in a fast paced environment

• Proficiency in Salesforce and Microsoft suite of solutions

• Travel required.

Nice to Have’s

• Knowledge of the multifamily industry

Our belief and commitment are built on 3 ResMan core values:

• Own What You Do - You commit to individual accountability and fulfilling our vision

• Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort

• Win Together – We consistently deliver outstanding results through collaborative, supportive, trusted relationships