Call Center - Grand Rapids MI

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512  
Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM 

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you. 

What You’ll Do: 

• Answer incoming calls and respond to emails with professionalism and care 

• Enter service and network-related requests into our system 

• Process supply orders accurately and efficiently 

• Coordinate and manage service technician call loads to ensure fast, quality support for our clients 

What We’re Looking For: 

• Must be 18 years or older 

• Strong communication skills and a client-focused mindset 

• Dependable, organized, and attentive to detail 

• Proficiency with computers and various software programs 

• A positive attitude and a team-player approach
• A high school diploma or GED

What We Offer: 

• Comprehensive benefits package including medical, dental, and life insurance 

• Short-term disability coverage 

• 401(k) retirement plan 

• Paid vacation and holidays 

• An onsite fitness center