Inside Sales Representative

Company: Associated Bag
Title: Inside Sales Representative

About: Associated Bag is a national supplier of packaging and shipping products serving all types of industries from four strategic locations. We are a family-owned business with a stable history and a bright future. Our employees enjoy a casual, collaborative work environment, competitive salary, a complete benefits package that includes great work/life balance with flexible scheduling and a generous time off policy. Business success is all about meeting your customers’ needs. When we treat our co-workers like customers, the actual customers receive even better service. Open and honest communication is the key, and a workplace administered with consistency and fairness promotes enthusiasm, teamwork, and pride for all.

Position Summary: The Inside Sales Representative is responsible for proactively contacting decision-maker(s) on a regular schedule, using promotional material and sales techniques to enhance customer awareness of capabilities for both stock and custom items; quotes and negotiating special pricing, delivery and payment terms, freight considerations, etc.; develops a thorough understanding of customer's business and stays educated and informed through news articles, customer websites, and industry information to identify key events that may warrant action; manages customer contacts with CRM program.    

Responsibilities:

• Proactively contact decision-makers within companies on a regular schedule to:
  • Introduce and promote stock and custom items
  • Suggest special delivery, stocking, or pricing option
  • Offer additional services such as flex pay warehousing, special packaging, custom, and direct shipments
• Manage customer contacts within the CRM program
• Quote and negotiate both stock and custom items, including:
  • Special pricing
  • Delivery/payment terms
  • Freight considerations
• Utilize appropriate promotional materials and sales techniques to enhance customer awareness of capabilities for stock and custom items

Qualifications:

• High school diploma or equivalent; post-high school education preferred

• 3 years of experience in sales or customer service
• Ability to read and interpret technical drawings and agreements
• Strong writing and business correspondence skills
• Effective presentation and communication skills for interacting with customers and colleagues
• Basic math skills, including calculating discounts and gross margins