Lead Medical Front Desk

Lead Medical Front Desk
Full-Time | $19-$20/hour
Monday-Thursday: 7:30 AM-6:00 PM | Friday: 8:00 AM-1:00 PM
Location: Warren, MI 48092

Join Spinal Recovery Center
Spinal Recovery Center helps patients get their lives back through advanced, non-surgical spinal and joint care. Our team combines innovative technology with compassionate, personalized treatment to help patients achieve lasting results.

Why Join Us?

• Lead front office operations in a growing healthcare environment
• Work alongside a collaborative team of healthcare professionals
• Make a direct impact on patient experience and clinic performance
• Help improve scheduling, collections, and front office workflows
• Join a patient-centered organization focused on quality care

Position Summary
We're seeking an experienced Lead Medical Front Desk to oversee daily front office operations and lead a high-performing administrative team. This role is responsible for supporting efficient scheduling, accurate collections, strong team performance, and a positive patient experience.
Key Responsibilities

• Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows.
• Supervise, train, mentor, and evaluate front desk team members.
• Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes.
• Manage staffing schedules, PTO requests, and cross-coverage needs.
• Monitor team performance using KPIs, scorecards, reports, and other performance metrics.
• Review collections, payment posting, and ABN compliance.
• Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities.
• Address patient concerns and escalations professionally and promptly.
• Collaborate with billing and clinical teams to maintain efficient and accurate workflows.
• Conduct team meetings, training, and development activities.
• Provide operational updates and performance reports to the Practice Administrator.
• Support hiring and performance management activities as needed.
• Maintain compliance with HIPAA, OSHA, and organizational policies.

Qualifications
Required

• High School Diploma or GED.
• At least 3-5 years of medical front desk experience.
• Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices.
• Experience with EMR and practice management systems.
• Excellent leadership, communication, and organizational skills.
• Ability to lead effectively in a fast-paced healthcare environment.

Preferred

• Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field.
• At least 1 year of supervisory or management experience.
• Ambulatory Surgery Center (ASC) scheduling experience.
• Experience overseeing front office operations across multiple locations.

Benefits

• Health, Dental & Vision Insurance
• Life & AD&D Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO) & Sick Time
• Company-Paid Holidays
• Employee Assistance Program
• LifeMart Employee Discount Program
• Health Management Tools
• Emergency Travel Assistance Program
• Bonusly Employee Recognition
• DailyPay On-Demand Pay Access

Join Our Team
If you're an experienced Lead Medical Receptionist ready to lead a healthcare administrative team, improve clinic operations, and make a meaningful difference in the patient experience, we'd love to hear from you.
Apply today to join Spinal Recovery Center!