Program Manager

Resolution Think, LLC is currently recruiting a skilled and proactive Program Manager (PM) to be responsible for contract performance, task order compliance, and quality control. The PM will plan and execute all contract activities, lead a multi-functional team, review all deliverables before submission to the government, and serve as the primary point of contact with the Contracting Officer (KO) and Contracting Officer's Representative (COR).

The position supports the Education Support Services Contract (ESSC) for the U.S. Army Human Resources Command (HRC), The Adjutant General Directorate (TAGD), Army Continuing Education Division (ACED) at Fort Knox, Kentucky. ACED promotes lifelong learning and mission readiness through the Army's adult education programs and services. The contract team provides administrative and analytical support across ACED office operations, ArmyIgnitED (the Army's education-benefits portal), Army Personnel Testing (APT), the Joint Services Transcript (JST), and Tuition Assistance / Credentialing Assistance refund processing. The team manages more than 200,000 actions per year.

This position is contingent up contract award.

Location: Fort Knox, KY (on-site)

Job Details
Job Title: Program Manager
Position Type: Full-Time/ M-F 7:30 AM to 4:00 PM
Education Level: Bachelor's degree
Job Shift: Day
Travel: Minimal
Job Category: Program Management/Education Services

PREFERRED EXPERIENCE: Program Management, Education and Training Administration, Army Continuing Education, ArmyIgnitED, Credentialing, Joint Services Transcript, Army Personnel Testing, Military base experience; Government Contract Management.

Essential Functions and Job Responsibilities:

• Be available between the hours of 7:30 AM and 4:00 PM, Eastern Time, Monday through Friday, except federal holidays or when the government facility is closed.
• Plan and execute all contract activities across program management, ACED Office Operations, ArmyIgnitED Program Support, Army Personnel Testing, Joint Services Transcript, and Tuition Assistance refund processing.
• Ensure all personnel assigned to a task meet government qualification standards and receive necessary training.
• Lead the approximately 30-day phase-in, including hiring and onboarding staff, starting CAC registration within five business days of award, and managing NACI background investigations.
• Develop, implement, and maintain the Quality Control Plan and the Contractor Consolidated Plan.
• Review all deliverables prior to submission, including the Monthly Status Report, Monthly In-Process Review materials, and phase-out plans.
• Hold the team to Performance Requirements Summary standards, including no more than one late or rejected deliverable per month in each functional area.
• Respond in writing to Contract Discrepancy Reports within ten business days with corrective actions.
• Notify the KO and COR of unresolved disputes within two hours, with written resolution within two business days.
• Identify and report process improvements, and maintain a stable workforce with continuous coverage.

Minimum Qualifications:

• Education and Experience (Option A): Bachelor's degree in education services, business administration/management, workforce development, or a related field from an accredited college AND six to eight years of experience in education and training; OR
• Education and Experience (Option B): Master's degree from an accredited college AND a minimum of six years of experience in training and administration and project management in the customer-related service field.
  • Experience managing large-scale government projects and familiarity with government policies and procedures.
  • Knowledge of military personnel automation systems and the ability to work in a digital environment.
  • Proficiency in Microsoft Office and Adobe Acrobat Pro.
  • Good analytical and time-management skills; a self-starter and independent, analytical thinker.
  • Ability to understand military rank structure, personnel classification testing, and military acronyms, and to research and interpret Army regulations and policies.
• Background Investigation: Be willing to submit to FBI fingerprint check and National Agency Check with Inquiries (NACI) to receive a DoD Common Access Card (CAC).
• Training: Complete Antiterrorism Level I and OPSEC Level I training within 30 days of starting work, plus recurring government-mandated training

Preferred Qualifications:

• Prior military experience or experience with Army military education programs (e.g., ArmyIgnitED, credentialing, Joint Services Transcript, Army Personnel Testing).
• Familiarity with government logistics procedures.
• Familiarity with AR 621-5, Army Continuing Education System.

Key Personnel Requirement:
This is a Key Personnel position. Candidates selected for the proposal will be asked to sign a Letter of Intent and provide a resume clearly showing degree(s), institution(s), and month/year dates for each position held. Contract award is anticipated in March 2027.

Company:
We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.