Alex M. Example profile

I help teams build strong client relationships through clear communication and thoughtful follow-up. Nine years in customer service, account coordination and client relations for Tampa Bay businesses, from the first welcome call to the quarterly review.

1. 2022 – Present · 4 yrs 7 mos

   Client Relations Manager Current

   Harbor & Pine Consulting · Tampa, FL

   Look after a portfolio of small-business clients: onboarding, regular check-ins and quarterly reviews. Introduced a shared onboarding checklist and a one-page review summary that the whole team now uses.

2. 2019 – 2022 · 2 yrs 9 mos

   Account Coordinator

   Bayside Marketing Group · Tampa, FL

   Coordinated campaigns for a dozen client accounts: weekly status calls, timelines, budgets and approvals kept in one place.

3. 2017 – 2019 · 1 yr 9 mos

   Customer Service Representative

   Sunline Insurance Agency · Tampa, FL

   First point of contact for customers by phone and email; answered billing and policy questions and passed complex cases to the right specialist.

1. 2017

   University of South Florida

   Bachelor of Arts, Communication

• Communication (top skill)
• Client relations (top skill)
• Project coordination (top skill)
• Account management
• Client onboarding
• CRM software
• Meeting facilitation
• Customer Retention

• English · Native
• Spanish · Conversational

Availability

Available in 2 weeks

Work arrangement

On-site · Hybrid

Employment type

Full-time